Full Time Tech Writer

Ubimo is looking for an experienced and skilled Technical Writer to support their clients’ understanding of their data driven mobile marketing platform.

Responsibilities

  • Produce high-quality documentation and educational materials to support our platform.
  • Manage all aspects of platform documentation.
  • Work with internal teams to obtain an in-depth understanding of the platform and the documentation requirements.
  • Write easy-to-understand user interface text, online help and developer guides, including platform Micro-copy.
  • Write and send out Release Notes to clients.
  • Maintain a continuous connection with the Client Success team, including regular instructional sessions about upcoming features.
  • Write blog posts for the company blog, including marketing and professional-oriented posts.
  • Maintain proficiency regarding competing products and keep company employees updated with industry-related knowledge.
  • Develop training materials and deliver orientations to new hires.
  • Create and maintain the documentation structure and publishing process.

Qualifications

  • Bachelor’s Degree in English Literature, Journalism, Writing or related field. Technical Writing Diploma is a plus.
  • 3 years of Technical writing experience. Expertise in working with RTB, DSPs, ad exchanges, trading desks is a BIG plus.
  • Excellent written and verbal communication skills.
  • Experience with web-based documentation tools, such as Zendesk and WixAnswers - advantage.
  • Strong organizational, analytical, and project management skills
  • Acquainted with work in Agile methodologies.
  • Demonstrable ability to take ownership and accountability.
  • Self-starter capable of thriving in a small, intense, and high growth startup environment – able to multi-task.
  • Information management skills: Ability to handle large amounts of complex data.
  • A sharp eye for details, research skills and the ability to work under strict deadlines.

Contact Info

Send your resume to Mila Leibovich at mila@ubimo.com